Unable to contact Adobe

Question

Hi CommunityI canceled my subscription and i see I was still charged, when I go onto the adobe contact link nothing happens, why is this? How else are we able to contact adobe? Should i notify the bank as well to make them aware this transaction should not have gone through? Thank you for the guidance.

LinSims · Accepted Answer

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers. I suspect this is probably your issue.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

Kanikas · Answer

Hi there,

I see you had Illustrator subscription under the same ID as with this community. The subscription stands cancelled and a refund has also been issued. You would see the amount in 5-7 days in your account.

Thanks

Kanika

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