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Frans van der Vleuten
Known Participant
March 29, 2025
Question

Unable to find where to cancel my license

  • March 29, 2025
  • 1 reply
  • 299 views

Hello,

 

I have 2 Adobe licenses. I want to get rid of one. I can not find a place where to cancel it. Please help me.

Frans 

[Personal information removed by moderator.]

 

1 reply

kglad
Community Expert
Community Expert
March 29, 2025

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

Frans van der Vleuten
Known Participant
March 29, 2025

Thank you for your answer, kglad.

If I follow the steps, I not have this button:

What I see:

 (sorry it is in Dutch)

There is no button saying 'manage plans'. How can I cancel my subscription?




kglad
Community Expert
Community Expert
March 29, 2025

is that a student/teacher/education, teams or enterprise subscription that you're trying to cancel?