Unable to load data, plans. Unable to delete account, to change plans.
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My account just existing, I can't delete it, I can't buy a new plan or change it, I can't even look the information about my account. It was banned or blocked or i don't know what happened. Even when I create the account with different email, the issue repeats. Maybe my the internet can't get the access to adobe servers(I don't know how to say it correctly.). Or it's just a bug.
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contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):
chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
twitter/x:
tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.
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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
<"moved from cc desktop bugs">
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Hi @Hlieb,
There is no active or trial subscription listed under your email ID. Do you wish to proceed with purchasing a plan?
If you are getting trouble while reaching Adobe servers, please visit this article. https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html
I'm sure it'll help.
Let us know if you have any questions..
Regards,
Shivangi