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G
Göze
Participant
December 25, 2022
Answered

Unable to load plans

  • December 25, 2022
  • 4 replies
  • 14921 views

Hello there! When i try to open any program on my plan there is a pop-up that says:  "Are you connected to the internet? - We can't verify your subscription."

There is no problem on my internet connection and i have tried to disable my firewall. Then reinstalled Creative Cloud but nothing seemes to changed. Plus i cannot see my plans or anything else about my account on website neither. You can see the problems from screenshots down below.  Is there any solution for this problem?

Correct answer samiagosah

I had a similar problem, and I followed the link to fix it. I tried solution 1, step 2, and it turns out my Windows Defender firewall has been blocking connections to my computer.

I went to "Firewall & Network Protection" and then "Restore firewalls to default" to fix my problem. Thank you!!!

4 replies

S
samiagosahCorrect answer
Participant
December 4, 2023

I had a similar problem, and I followed the link to fix it. I tried solution 1, step 2, and it turns out my Windows Defender firewall has been blocking connections to my computer.

I went to "Firewall & Network Protection" and then "Restore firewalls to default" to fix my problem. Thank you!!!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 4, 2023

    @samiagosah 

     

    you're welcome.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    December 26, 2022

    Hi @Göze,

    Please ensure that your computer meets or exceeds current requirements to run Creative Cloud. Most apps work on:

    • Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1,
    • macOS 13 (Ventura, 12 (Monterey), 11 (Big Sur).

    -https://helpx.adobe.com/creative-cloud/system-requirements.html

     

    Adobe expects users to have current software, no more than 2 versions back.

     

    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert
    G
    GözeAuthor
    Participant
    December 29, 2022

    Hi, Nancy!

    I'm currently using Win10 21H2. Thank you for your quick answer. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 25, 2022

    if you have a non-current os, follow @John T Smith suggestion.  if that's not helpful 

     

    https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

     

     

    G
    GözeAuthor
    Participant
    December 29, 2022

    Hi, kglad!

    I'm using Win10 21H2. Tried that solution but still having the same problem.

    Thank you for your answer!

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    December 25, 2022

    What is your operating system?

    TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

    -test your browser https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

    G
    GözeAuthor
    Participant
    December 29, 2022

    Hi, John!

    I fixed my problem simply by clearing my host file in System32. Thank you so much!

     

    For anyone who's having the same problem, here's the solution:

    https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      December 29, 2022

      that's the link i suggested that you said failed to help?

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