Unable to pay using any credit card

[abXone]

I am trying to pay for Adobe Creative Cloud. But everytime I get an error 

The operation may fail for various reasons. Double-check your payment information and make sure you entered it correctly. If this problem persists, you may need to use a different payment method or contact your bank.

I have tried several different cards but it throws the same error.

I have contacted my bank(s) and they say everything is fine with my card.

[Rashmi27002770wxve]

Hi there,

Happy to help!

We have checked your account and we see that you do not have any active subscription under the email address associated with the community.

Please log in to the Adobe account and you should be able to see all the active plans.

https://account.adobe.com/

If you are trying to purchase a new subscription and are unable to pay please connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

[abXone]

I am trying to purchase new subscription.

Everytime it throws error

"Billing information is incorrect

Your transaction cannot be confirmed at this time.

Order errors; This can happen for a variety of reasons, including payment information or billing address errors, or an inaccurate email address. If you have verified your details and are still unable to place your order, contact Customer Service and place an order by phone. Call +44 203 0277 764. "

Pl check and help

[kglad]

@abXone 

again, you must contact adobe support via chat to get this fixed.  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[abXone]

Adobe support agents are simply blaming the credit card / bank whereas i have contcted bank and they told everything is fine with my credit card.

none of the cards are working on adobe

[kglad]

are you allowed to use paypal?

[abXone]

Paypal option doesn't appear. Only credit card.

Although I have PayPal access , Adobe says Paypal isn't available and only card payment option is available.

[kglad]

@abXone 

are you in the usa?

[abXone]

no

[kglad]

then yout only option is a third party reseller, https://adobedealreg.secure.force.com/PartnerSearch?lang=en

[Bishusal]

Any solution? The same problem with me. I can use my card for anything but adobe. Terrible experience.

[kglad]

@Bishusal 

did you contact adobe support?

[Bishusal]

Yes but of no use. They just said to contact my bank. And the bank says everything is fine. Tired of adobe. It's been a couple of months I have been trying to purchase.

[kglad]

sorry about that, but unless you have another credit card i can't think of anything other than the previous suggestions to resolve the issue.

[Bishusal]

My credit card works fine. I use it for subscriptions like GoDaddy, YouTube, and Microsoft 360. I spoke to the bank about buying an Adobe subscription, and they said my card is okay. They told me to talk to Adobe, but I've been trying for a month, chatting with different Adobe assistants, and they all told me to talk to the bank. How on earth I can buy anything from anywhere but adobe.

[kglad]

as explained above, use a reseller, http://adobedealreg.force.com/PartnerSearch?lang=en

[Bishusal]

Neither that options helps.

[kglad]

why can't you use a reseller?

[Bishusal]

I reached out to some of them and all of them said they can sell in volumes and not for an individual. What a pain for a common individual in India just to purchase your subscription.

[kglad]

you can use the search filters to find vendors that sell to individuals.

[Bishusal]

I called as many vendors on the list as possible, but everyone gave the same answer. I need it urgently, so I'm using all my energy and time to fix it. I would be grateful if it gets sorted out ASAP.

[Jeffrey_A_Wright]

Bishusailr, I am sorry for any inconvenience that you are encountering with using an accepted payment method. I see you are already in contact with our support team. Please bookmark  https://adobe.ly/4b5Bu9r if you need to make any updates to your active support case ADB-32832613-K2V4. ^JW

[kglad]

@Bishusal 

a new payment method was added by adobe, https://helpx.adobe.com/manage-account/using/buy-now-pay-later.html#about-klarna

[ankitsharma84]

HI!
I'm facing the same issue right now. When I checked with the bank, they said that as per the RBI mandate, no cards are allowed to autopay for international transactions.
In addition, Adobe doesn't allow PayPal to be a payment option in India.

Were you able to resolve the issue?

[Shivangi_Gupta · Accepted solution]

Hi @ankitsharma84,

As per RBI's e-mandate, recurring transactions over INR 15,000 to go through another factor authentication every time. Please check this article for help: https://adobe.ly/3XLK0FK

Let me know if you have any questions.

^Shivangi