Unable to Restore adobe lightroom 6

New Here ,
Mar 01, 2022 Mar 01, 2022

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Unable to Restore adobe lightroom 6

 

Restore not possible with out a valid purchase error

but i have avalid License

 

[Personal information removed in accordance with Community guidelines.]

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Adobe Community Professional ,
Mar 01, 2022 Mar 01, 2022

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Usually I'd say to contact customer service and ask for an Activation Count Reset, as that is the only thing Adobe customer support can now do for this program. However, I've not seen this error before so I don't know if it would work. Let's move you to the Account, Payment, & Plan forum, where you are more likely to get an answer for your question.

 

Also:

  1. Do not, under any circumstances, post personally identifying information here, especially not your serial or license numbers
  2. Do tell us what computer hardware and operating system you're using, as this can make a big difference.
  3. Tell us of any troubleshooting you've already attempted. 

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New Here ,
Mar 01, 2022 Mar 01, 2022

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we have reinstalled  lightroom 6 .

We have  tried to get the download file from adobe acoount  which shows download filwe not availabe.

Can we get a procedure and link to download the file so we can reinstall and activate the  same iicense in mac.111.jpg

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New Here ,
Mar 01, 2022 Mar 01, 2022

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We are using Mac IOS laptop

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Adobe Community Professional ,
Mar 03, 2022 Mar 03, 2022

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Adobe Community Professional ,
Mar 01, 2022 Mar 01, 2022

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Which operating system do you have?

 

Did you hit the License this Product button and enter a valid 24 digit Serial Number from your original installation disks?

If you lost your serial number, you might find it by logging-in to in your Adobe account below.

https://account.adobe.com/products

 

Unfortunately, LR6 is discontinued & no longer supported. It's was not built to work on modern Mac operating systems  -- Monterey, Big Sur or Catalina which only support modern 64-bit apps.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Mar 01, 2022 Mar 01, 2022

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Iam not getting the License info box after installation.

Iam getting like strat Trial and Restore Purchase

If i restore Purchase Its giving Error 'Restore not possible with out a valid purchase'

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New Here ,
Mar 01, 2022 Mar 01, 2022

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iam using MAC IOS laptop

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Adobe Community Professional ,
Mar 02, 2022 Mar 02, 2022

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quote

iam using MAC IOS laptop

===========

iOS is a mobile device, not a desktop or laptop OS.

LR 6 can't be installed on mobile devices.

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Mar 03, 2022 Mar 03, 2022

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Its a MAC laptop MacbookPro

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Adobe Community Professional ,
Mar 03, 2022 Mar 03, 2022

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There are many Mac operating systems.  Which one is it: ...Sierra, High Sierra, Mojave, Catalina, Big Sur, Monterey?

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Mar 03, 2022 Mar 03, 2022

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It macOS Monterey Version 12.0.1

 

Macbook Air (M1,2020)

Chip Apple M1

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Adobe Community Professional ,
Mar 04, 2022 Mar 04, 2022

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Due to changes that Apple made removing all support for 32-bit applications and components, Lightroom 6 will not install on macOS Catalina, Big Sur, Monterey, or newer...

 

The only way you can run it is if LR6 was already installed on your Mac before upgrading to one of those operating system versions – and even then, it runs somewhat hobbled.

 

For more details, please see these related Forums posts:

 

https://community.adobe.com/t5/lightroom-classic-discussions/is-lightroom-6-compatible-with-mac-os-m...

 

https://community.adobe.com/t5/lightroom-classic-discussions/using-6-14-on-monterey/m-p/12786830

 

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Adobe Community Professional ,
Mar 04, 2022 Mar 04, 2022

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Another option, if you have access to a Windows version of LR6:  run Windows 10 on a Parallels virtual machine on top of Monterey.  But of course you'd need to purchase Win10 plus Parallels (80 Euros/year).  That's a lot of effort and expense to keep using outdated software.  You might just as well get a Creative Cloud plan to match your modern Mac machine.


Creative Cloud Photography Plan (approx $10/month for 12 months). Includes the following:
- Photoshop CC and Photoshop on iPad
- Lightroom on desktop, mobile and the web
- Lightroom Classic
- Portfolio website + hosting
- Bridge
- 20 GB cloud storage (upgradable to 1 TB).

-- plus other perks
https://www.adobe.com/creativecloud/photography.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Mar 06, 2022 Mar 06, 2022

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Then How can I unsubscribe  the older one which was installed on my old Computer which is not working.

Because subscription amount is automatically debiting from My card.

 

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Adobe Community Professional ,
Mar 07, 2022 Mar 07, 2022

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Older versions of Lightroom Classic (back to LR6) will still run under a current Creative Cloud subscription.

 

If you wish to unsubscribe, these Adobe help pages may be of assistance:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

https://helpx.adobe.com/manage-account/using/change-plan.html

If you have further questions about cancellation, check out this FAQ:

https://community.adobe.com/t5/account-payment-plan-discussions/cancel-subscription-faqs/td-p/118857...


*** Note that Adobe does not do support by email, so beware of scammers and answering anyone who sends you a private message via this forum. ***

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New Here ,
Mar 07, 2022 Mar 07, 2022

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I have downloade LR 6  installed ion a new machine and trying to activate the existing subscription which is not allowing me

 

Showing the error  'Restore not possible with out a valid purchase '

System details below

 macOS Monterey Version 12.0.1

Macbook Air (M1,2020)

Chip Apple M1

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New Here ,
Mar 08, 2022 Mar 08, 2022

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Can you give me the details how to proceed for a new laptop , I dont want to use the old laptop.

 

I need to install in below config

macOS Monterey Version 12.0.1

Macbook Air (M1,2020)

 

 

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Adobe Community Professional ,
Mar 08, 2022 Mar 08, 2022

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Due to changes that Apple made removing support for all 32-bit applications and components, Lightroom 6 will not install on macOS Catalina, Big Sur, Monterey, or newer...

 

The only way you can run it is if LR6 was already installed on your Mac before upgrading to one of those operating system versions – and even then, it runs somewhat hobbled.

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New Here ,
Mar 08, 2022 Mar 08, 2022

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Hi need the new version with a new laptop, so how can I proceed,

Can you give me the link to download and let me know how to activate.

I need to install in below config

macOS Monterey Version 12.0.1

Macbook Air (M1,2020)

 

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New Here ,
Mar 08, 2022 Mar 08, 2022

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 Iam not getting the option to cancell the plan also.222.jpg

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Adobe Community Professional ,
Mar 09, 2022 Mar 09, 2022

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Make sure you are logged in with the same email/account that you used to purchase the product.

 

The latest version of Lightroom (either Classic or cloud-based) can be downloaded here:

 

https://www.adobe.com/products/catalog.html

 

These Adobe help pages may also be of assistance regarding cancelling or changing a plan:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

https://helpx.adobe.com/manage-account/using/change-plan.html

Or contact Adobe Customer Care directly – they are the only ones who can help with plan billing or account payment issues:

https://helpx.adobe.com/contact.html

You should be able to reach them via live online chat or possibly phone.

*** Note that Adobe does not do support by email, so beware of scammers and answering anyone who sends you a private message via this forum. ***

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New Here ,
Mar 21, 2022 Mar 21, 2022

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LATEST

Pls close the case,

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Adobe Community Professional ,
Mar 02, 2022 Mar 02, 2022

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This message had download links... save all downloads to at least one external device

 

Solved: Subject: Lightroom 6.14 download link! - Adobe Support Community - 10482480

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