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Unable to sign in on my new iMac

New Here ,
Aug 10, 2022 Aug 10, 2022

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Hi everybody, 

 

I've just purchased a secondo hand Imac. I'm trying to install the softwares I've been using on my macbook lke Lr,LrC,Ps,Bridge ecc.. The problem is that when I go to the creative cloud and use my email and password, it says that my account signed out. 

 

I also tried to access through my gmail account but nothing... 

I tried to retrieve the password and I've changed but I'm still unable to access my Creative Cloud.

 

Any idea? 

 

Thank you! 

 

CAm

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Account management

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Community Expert ,
Aug 10, 2022 Aug 10, 2022

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check your account to verify your subscription is what you expect and to verify your adobe id (and password), https://accounts.adobe.com

 

if that shows your plan, sign in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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Community Expert ,
Aug 12, 2022 Aug 12, 2022

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LATEST

When installing software on a Mac, Apple asks for your Apple password to allow file changes.  Is that what you're seeing?

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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