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Unauthorized charge on my bank account.

New Here ,
May 16, 2024 May 16, 2024

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Adobe has been charging my bank acocunt for last 6-7 months with no subcriptions. I checked my adobe account, there is no active subscriptions. I spoke to bank and they asked me to contact Adobe. I have been going back and forth between Adobe and bank. I have seen many other discussions where Adobe is charging accounts without subscription. Is there a scan going on by Adobe!!! Who is going to refund me all the money that I have so far to Adobe?

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Account management , Billing

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Community Expert ,
May 16, 2024 May 16, 2024

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if you've never had an adobe trial or subscription, contact your credit card issuer and report fraud.

 

otherwise, contact adobe suppot. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Adobe Employee ,
May 17, 2024 May 17, 2024

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Hi there,

Sorry for the trouble. I looked into your account details and found that there is no active subscription associated with the account. Also, there is no transaction made from Adobe's end.

Did you contact our support team as suggested by the expert above?

Also, can you confirm which subscription/application are you getting charged for?

Looking forward to your response.

 

Regards,

Shivangi

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