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Sean5EF6
Participant
March 13, 2021
Answered

Unauthorized charge

  • March 13, 2021
  • 3 replies
  • 2018 views

I was recently charged for Adobe export pdf at $25.46. I didn't authorize it and didn't agree to a subscription so I could use it for three days while being charged for a year when I had to use the service in 2020. How do I cancel this and get a refund. 

    This topic has been closed for replies.
    Correct answer jane-e

    No promises, but you can contact Adobe Customer Care: https://helpx.adobe.com/contact.html 
    Click the chat icon in the lower right and type "agent".

     

    As volunteers, we cannot help with billing. Do not respond to scammers who may PM you. Adobe Staff has "Employee" by their name and can look up your account by your user ID.

     

    ~ Jane

    3 replies

    M
    mona lisa2923674601pe
    Participant
    April 4, 2023

    Hi ..I as well would like a refund of the unauthorized charges last month. I sent email after seeing the charges but no reply. I dont understand how they can proceed without confirming the services. I tried to use the service when i was not getting any answer , but it was unsuccessful and i never got teh change to use it anyhow from the trial to the date i was charge without my authorization. i demand a refund , adobe should check and respond to the emails. i see that many users are fooled and have no even ways to cancel . today i received a notice again of payment. this is such a disappointment.

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    April 4, 2023

    Hi ..I as well would like a refund of the unauthorized charges last month. I sent email after seeing the charges but no reply.

    By @mona lisa2923674601pe

     

    Adobe does not do support by email, but scammers do. Follow the directions in this thread to contact Adobe Customer Care.

     

    Jane

     

    jane-e
    Community Expert
    jane-eCommunity ExpertCorrect answer
    Community Expert
    March 13, 2021

    No promises, but you can contact Adobe Customer Care: https://helpx.adobe.com/contact.html 
    Click the chat icon in the lower right and type "agent".

     

    As volunteers, we cannot help with billing. Do not respond to scammers who may PM you. Adobe Staff has "Employee" by their name and can look up your account by your user ID.

     

    ~ Jane

    T
    Test Screen Name
    Legend
    March 13, 2021

    I'm not sure what you are saying. 

    - That you never chose ExportPDF at all?

    - That you chose ExportPDF, but did not expect any charge at all?

    - That you chose ExportPDF and paid for a year, but did not read the terms and conditions, so you were not expecting the subscription to renew?

    - Something else?

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