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Participant
March 14, 2021
Answered

Unauthorized Charges!!!

  • March 14, 2021
  • 1 reply
  • 939 views

I need someone from Adobe to respond to this message. I have been charged yet ANOTHER $17 !!!!! That's 10 times now unauthorized you have done this!!!! I have no choice but to explain to everyone the ridiculousness of your company!!! I want my money back!!!!! I have NEVER authorized one of these charges. I need an answer when I will get my money.

      This topic has been closed for replies.
      Correct answer Nancy OShea

      This is a user-to-user community.  We cannot help you with this. Contact your bank immediately!! 

       

      If you're certain you or a family member did not order any Adobe products or services, your account may have been compromised without your knowledge.  Adobe cannot help you because they are victims too.  Your bank will ask you to sign some legal papers before they pass it along to law enforcement for criminal investigation and close your account to further charges.

       

      Good luck!

       

      [Moved from Using the Community to Account, Payment & Plan.]

       

      1 reply

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity ExpertCorrect answer
      Community Expert
      March 14, 2021

      This is a user-to-user community.  We cannot help you with this. Contact your bank immediately!! 

       

      If you're certain you or a family member did not order any Adobe products or services, your account may have been compromised without your knowledge.  Adobe cannot help you because they are victims too.  Your bank will ask you to sign some legal papers before they pass it along to law enforcement for criminal investigation and close your account to further charges.

       

      Good luck!

       

      [Moved from Using the Community to Account, Payment & Plan.]

       

      Nancy O'Shea— Product User & Community Expert
      amyf12490007
      amyf12490007
      Participant
      November 11, 2022

      Adobe Virtual Assistant is sending people here for help with Unauthorized charges. Please fix this.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      November 11, 2022

      these are user forums. you're not addressing adobe here. 

       

      follow rhe directions: use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human

      p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

      p.p.s. you can also use twitter to tweet @AdobeCare

      p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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