Unclear Invoice item description show CCLE,ALL,MLP,DRI01,EUW,001,N/A,NEW 1Y PR

[mehmoodj95325169]

Can you help me to understand it please, Invoice item description show CCLE,ALL,MLP,DRI01,EUW,001,N/A,NEW 1Y PR. what does mean by this narrative?

[Atul_Saini · Accepted solution]

Hi Mehmood,

It would be Creative Cloud Teams, Multi Platform, European western English.

Is there anything else we could be of help to you?

Thanks,

Atul Saini.

[przemyslaw09]

I have a similar question, Could you explain these abbreviations from the invoice:

1. PHLT,
2. ALL,
3. MLP,
4. DRI12,
5. MUE,
6. 001,
7. N/A,
8. 1YR
9. PRPD

Thanks

[Atul_Saini]

Hi Przemyslaw09,

We are sorry for this experience and we have share the feedback with the concerned team. 

As per your invoice, here is the description for your order:

Photoshop and Photoshop Lightroom,  Multiple language, Renewal code for 12 month,  Order was placed for Multi European language , One year contract, Production order.

Please let us know in case there is anything else that I could be of help to you.

Thanks.

[stephend81458055]

I also have a similar question for the following; 

STKS,ALL,MLP,DRI01,MAU,001,N/A

Perhaps you could create a table explaining all of the possible codes & create a knowledge article?

[John Waller]

>> Perhaps you could create a table explaining all of the possible codes & create a knowledge article?

Or write them out in plain English on the invoice.

[cowens7844]

Can you tell me what all this is for?

PLES,ALL,MLP,DRI01,MUN,001,N/A,01TB
Item# 65284707

It appears it is reoccuring.

[Spantekow]

I agree with Mehmood, why can't you print  readble text in the invoice? There is adudit to be done, internal check ing to follow and nobody understands what you are billing. Come on! Use your computers and print what your customers want. Please.

[stephend81458055]

Agreed. 
Perhaps you could eat your own dog food? Adobe Experience Cloud.

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This is literally straight from your site. Seems like context could be kind of useful.

[strin]

As above, we need to be able to link the description on the invoice to the software being licensed for audit purposes. What does APCC stand for please? Seems ridiculous that this hasn't been addressed as there are other posts going back a few years:
https://community.adobe.com/t5/get-started/re-unclear-invoice-item-description-show-ccle-all-mlp-dri...

[thultmark]

I wholeheartedly agree, clear invoicing is surely a minimum and a very reasonable requirement. It it is easy to assume that this kind of completely unnecessarily opaque invoicing at best is carelessness (a lack of care for their customers), and at worst a deliberate attempt to confuse.

[joshua15C2]

they clearly dont intend to make it easy to understand how to cancel things you never intended to sign up for. If youy have to trick people into paying for your products they dont want, you might reconsider your value to the universe and work on being a company that provides solutions people WANT to buy instead of were tricked into and now dont know how to get you to stop billing them. 

[fschulte]

Furthermore, I got today my first Invoive ever for my abo and was about to reject the billing because fear of fraught.

I need a fully official invoice with totaly clear description about the product!

I do not accept that I as customer need to lookup details what this deduction is about. 

As I write this i must think about directly rejecting it as unwanted ...

If I get such an Invoice again I will cancel the abo and want my payment back.

So: now I need to lookup the offical contact as this is also missing on the invoice ...

Accounting Team at Adobe: please fix this!

Thanks

Frank

[LinSims]

You do know that this is a user-to-user forum, right? There's nothing anyone here can do about the invoices sent out by Adobe's accounts payable. I will, however, ask that an Adobe employee get in touch with you to interpret the abbreviations for you assuming that you can't find what you need in this thread or elsewhere.

[Kanikas]

Hi there, 

Thank you for sharing your feedback. We shall definitely put this across with  our team. 

Thanks 

Kanika 

[Nancy OShea]

Your invoice history is posted in your Adobe account.

https://account.adobe.com/products

If this is a Teams / Enterprise account, talk to your Adobe rep.  This is a product user-to-user forum.  We don't work for Adobe.

[LinSims]

BTW, what's an "abo"?

[Sil.C]

Hi fschulte, sorry to hear about this issue. Unfortunately, we can't assist with billing, account and subscription issues on this forum.
Please contact the Adobe chat Support team at https://helpx.adobe.com/contact.html
Thank you.

[Test Screen Name]

"Abo" - abbreviation for "abonnement". This means subscription in English but is rarely used, being a borrowing from French. It is the common term for subscription in French, German, Dutch, Danish, Norwegian, and similar in Romanian "abonament". 

I rather like the Swedish "prenumeration". 

[LinSims]

good to know. I've seen the word used several times lately here, so I expect it's going to slither its way into common usage in the next couple of years.

English is growing by leaps and bounds, mostly by stealing words from other languages. 🙂

A friend of mine once said it thusly:

"The problem with defending the purity of the English language is that English is about as pure as a cribhouse wh**e. We don't just borrow words; on occasion, English has pursued other languages down alleyways to beat them unconscious and riffle their pockets for new vocabulary."

(This is commonly, but erroneously, attributed to all sorts of famous people, but James Nicoll is the guy who said it.)

[eldonrv]

In our case -- all of this information is tied to a bill we received via PayPal for Adobe Products/services we did not order.  Not a big bill, $14 and change.. plus VAT etc. for a USD total of about $16.50.   The problem is we ordered / purchased NOTHING from Adobe that I am aware of, but received a bill anyway.

[Nancy OShea]

If you're absolutely certain nobody in your family / group with access to that PayPal account used it to order Adobe Acrobat or PDF services, then contact PayPal to dispute the charges. 

[Nic5C8F]

Hi there

I'm tring to do an audit on our products and the invoice is not very clear.

Invoice: IEE2020004852906

Can anyone explain the abreviations (that are not at all helpful):

65265411 ACRO,ALL,WIN,DRI01,EUW,001,N/A,TEAM
65206860 CCLE,ALL,MLP,DRI01,EUW,001,N/A,TEAM
65265384 ACRS,ALL,WIN,DRI01,EUW,001,N/A,TEAM
65265428 APCC,ALL,MLP,DRI01,EUW,001,N/A,TEAM

Many thanks

Nic

[Hil5000]

Got same issue. Can anyone tell me what this means please - trying to do a set of accounts - no idea what the business purchased from Adobe. Invoice says CCSN,ALL,MLP,DRI01,MUA,001,N/A,UPG

[Nancy OShea]

Looks like an annual subscription to the Creative Cloud ALL Apps plan.

Your client can tell what they ordered by logging-in to their Adobe online Account portal or Teams/Enterprise Admin Console.

https://account.adobe.com/plans

https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html