Unclear payment without any bill worldpay

[Admired_website5F9A]

Hello, 

i have an unclear payment about 31,83 EUR on my bankaccount from worldpay with the invoice number IEE2024008221706. The payment is twice in my bankaccount, both times with the same invoice number. Once the amount was debited via PayPal and once via Worldpay. Is there an error here? I don't have an invoice for the booking via Worldpay - or rather, it is the same invoice number as the payment that was made via PayPal. Does anyone know the problem?
Thanks in advance for your help!

[Shivangi_Gupta]

Hello @Admired_website5F9A,

We appreciate you reaching out. I checked your account details, the recent transaction history shows that found that you switched your plan from Adobe Acrobat to monthly plan for Adobe Creative Cloud all apps on August 28, 2024.

Ideally, there should not be any further transaction till next billing date.

However, we advice you to contact our support team and discuss the case with them in details through a secure chat session here: https://adobe.ly/3Mpwd1h

This is a public forum hence we do not discuss billing details here.

Let us know if you have any questions.

Thanks,

Shivangi

Did you know that as part of your subscription, you already have access to Adobe Express? Adobe Express, lets you design  images, videos, social content, and PDFs. Learn more- https://adobe.ly/474td45

[kglad]

if you decide to contact adobe support for more info, there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.