Unclear payment

[Tiziano28823452zrva]

Greetings,

I signed up for the free Adobe pro trial in January to try out its OCR. Without me realizing it, a current subscription has been activated that has already cost me 75 euros and that if I want to cancel it will cost me another 100. I have read that many other people have had the same problem, therefore the behavior of Adobe (a company serious and reliable) does not seem to be transparent in this case. I hope it is a misunderstanding, which assistance can promptly resolve. Also seen that I never used these Pro features except in the first hour of the free trial.

Trusting in the good faith of a serious and worldwide company.

[Amal. · Accepted solution]

Hi @Tiziano28823452zrva 

Hope you are doing well and sorry to hear that.

This is something that can be better handled by our billing team. I have shared more details with you in private message, please check .

Regards

Amal

[Tiziano28823452zrva]

After contacting support they fixed the problem and I got a full refund.
Since many people who use Adobe may be inexperienced, young, old, or visually impaired, activating an annual subscription after a free trial should be clear and visible.

[try67]

Seems pretty clear to me:

(Red square added by me)

[Tiziano28823452zrva]

Thank you fo helping!

[Arkadiusz28940260yad3]

Hello I have the some problem I cancel my subsrption in January and I noticed that the amount is still being debited from my credit card (appro 25 per month).

it's really frustrating that there isn't even a chat to report this does anybody idea how to handel this ??

[kglad]

@Arkadiusz28940260yad3 

see your duplicate post, https://community.adobe.com/t5/account-payment-plan-discussions/payment-for-a-cancel-subsription/m-p...where the 3 ways to contact adobe support are listed and explained.

[JR Boulay]

[MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS]