Unethical behaviour by adobe

[Oo7]

Why adobe is charging early cancellations fee ? What kind of deceptive pattern is this ? Is there any way to sue adobe for deceiving customers ? I have subscribed to adobe and used it for like few days then I forgot to cancel the subscription and now when i want to cancel it they won't allow me to do so ? And instead it says it will charge me more $160 if i cancel because of the early cancellation policy? Seriously they're scamming clients like this and no one is saying or suing them yet ? 

[kglad]

for many apps adobe offers a monthly subscription. for all these apps, they also offer an annual plan with monthly payments.

to encourage that one year commitment, they offer a discounted monthly fee. of course, it would make no sense to allow cancellations without penalty before that one year term expires.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from enterprise and teams">

[John T Smith]

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription
-LONG discussion here, with link to Nancy O'Shea 'arrows' in subscription information
-And difference between actual Monthly and Annual paid Monthly
https://community.adobe.com/t5/account-payment-plan-discussions/adobe-scam-1-year-subscription-payme...

[Abambo]

Next time, you should read the terms and conditions that came with your plan. The early termination fee is clearly mentioned. It is a compensation for taking the pricier annual plan vs the more expensive monthly plan, and not keeping the subscription to the final month.

Contact Adobe customer care and see what they can do for you. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.