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Participant
July 29, 2024
Question

Unidentified amount deducted from my Credit Card

  • July 29, 2024
  • 1 reply
  • 165 views

Hello, 

Recently, my account was debited with 57.99 USD ( July) 52.99 USD ( June) and 52.99 USD in ( May ) from Adobe. I have a an yealry subscription and it is for 549 USD and its paid already. So i was wondering why i was charges for former amounts. I noticed this recently only. Can somehow guide me to resolve this. Take my card details or something. 

Attachements : Credit Card Deductions for the last 3 months
Screenshot of my active plan

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1 reply

kglad
Community Expert
Community Expert
July 29, 2024

stock assets?  check your account, https://account.adobe.com

 

if something looks amiss, contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.