University account was transferred to a personal account and now I don't have access to my apps

[damon_the_9909]

Adobe said my university/student subscription was ending and they were transferring the subscription to my personal email. Changing it to a personal subscription price. But the account does not have my subscription that I am being charged for. 

So in short I'm being charged for a personal creative cloud subscription that I am not receiving the services from Adobe and have no way of reaching out to customer support or a way to cancel my new more expensive subscription that I apparently am not able to use. 

If it helps this is the account it was supposed to be transferred to via the email they sent me.

[kglad]

check your account, https://account.adobe.com and verify everything is what you expect.

then sign out and then back in to the cc desktop app using the same adobe id/password used to check yoru account, https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Jeffrey_A_Wright]

Damon, thanks for posting your question to this public discussion forum. I can confirm that the account you used to post to this discussion does not have active memberships. You can find information at https://adobe.ly/40yllFg on how to obtain an Educational discount when purchasing an Adobe Creative Cloud membership from Adobe directly.

Good job using your personal e-mail address, as it will prevent any confusion between any accounts previously provided by your University. Please also bookmark https://adobe.ly/42n6zU8 for information on how to reapply for the discount each year.

If you have any additional questions, then please don't hesitate to update this discussion. ^JW