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unknown account and charges

New Here ,
Oct 07, 2023 Oct 07, 2023

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 I am writing to request assistance with canceling my Adobe Acrobat subscription. Unfortunately, I do not have access to  this subscription but for the past 5 months have been billed $215 Australian dollars or $43 per month since may.
the product is Adobe Acrobat pro. 
Due to the loss of access to an unknown email address that is connected to the account and unknown password, I am unable to log in and manage the subscription directly.
I understand that Adobe has a process for assisting customers in such situations, and I would greatly appreciate your guidance and support in canceling this subscription and a refund as i have never once been able to access the subscription and the only information I receive about it is a monthly bill.
I have attached screen shots of subscription information from my personal account, my school personal account, and my school account, none of which have active acrobat pro subscriptions.
 
To verify my identity  I am willing to provide any necessary documentation or answer any questions you may have regarding my account.
Please let me know the steps I should follow to initiate the cancellation process and any additional information or documents you require from me.
Your prompt assistance in resolving this matter would be greatly appreciated.
Thank you for your attention to this request, 
Sincerely, vincent

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Community Expert ,
Oct 08, 2023 Oct 08, 2023

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you'll need to contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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