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Unknown charge

New Here ,
Aug 21, 2023 Aug 21, 2023

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On my account, I have no paid plans, yet today, I was charged $58 dollars. 

 

I cannot seem to figure out where I have my card information on file. 

 

Please help. 

 

 

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Billing

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correct answers 2 Correct answers

Community Expert , Aug 21, 2023 Aug 21, 2023

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

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Community Expert , Aug 21, 2023 Aug 21, 2023

and contact your credit card company if you suspect fraud.

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Community Expert ,
Aug 21, 2023 Aug 21, 2023

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Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

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Community Expert ,
Aug 21, 2023 Aug 21, 2023

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and contact your credit card company if you suspect fraud.

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