Unknown charges on my master card from Adobe Inc.

New Here ,
Mar 04, 2022 Mar 04, 2022

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I have been getting charges on my master card for something that I NEVER signed up for and would like it to stop. Not sure how to do this since I DO NOT have an account.

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Billing

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Adobe Employee ,
Mar 04, 2022 Mar 04, 2022

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Russell, sorry you see an unexpected charge on your credit card.  Please get in touch with our support team at https://helpx.adobe.com/contact.html?rghtup=autoOpen so the cause of the charge can be investigated.

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Adobe Community Professional ,
Mar 04, 2022 Mar 04, 2022

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Did you do a program trial? (which requires a credit card, and becomes a subscription if not cancelled in 14 days)

 

Your credit card MAY have been stolen and used by someone else... contact your card's fraud department

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Adobe Community Professional ,
Mar 04, 2022 Mar 04, 2022

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Are you sure you or a family member didn't order a plan?  Perhaps someone added premium services to Acrobat Reader, for example. Do you see any other unexpected charges on your credit card?

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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