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shayle5CC4
Participant
October 9, 2020
Answered

Unknown charges

  • October 9, 2020
  • 3 replies
  • 1000 views

Hi, I've been charged $21.09 on my card for September and October, but I deactivated my personal account and don't remember purchasing anything. I do have a school account that is being charged the same amount, but on a different card. Why am I being charged the $21.09 and how do I stop it? I've tried contacting suport on my account, but it says to contact my administrator (I don't know who that is). 

    This topic has been closed for replies.
    Correct answer John T Smith

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    3 replies

    A
    Amy5C32
    Participant
    October 27, 2020

    I've also been triple charged every month since February. The only reason why I found out is because I decided to move accounts. This is the worst experience I've ever had with a company, direct debiting should be simple. I hope a professional contacts me ASAP to refund the money.

    T
    Test Screen Name
    Legend
    October 27, 2020

    Adobe WILL NOT CONTACT YOU from the forum. It's just a place where user's meet. But SOMEONE will probably contact you. They will say they are from Adobe. They will say they can help. They will ask for your credit card number, in full to check things are ok, and they will ask to control your computer. Please be careful, and contact Adobe about your payment issues.

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      October 12, 2020

      Administrator is your school's IT dept.

       

      Nancy O'Shea— Product User & Community Expert
      John T Smith
      Community Expert
      John T SmithCommunity ExpertCorrect answer
      Community Expert
      October 9, 2020

      This is a public forum, you need the link to Adobe support, not other users
      Be sure to remain signed in with your Adobe ID before accessing the link below
      -you must also allow 'cookies' in your web browser for this to work
      https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
      -click the chat icon at the bottom right of the page to open a chat session
      -the chat icon looks like '3 dots inside a circle' at the lower right
      -type AGENT into the chat window to connect directly to a person rather than the AI
      Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
      .
      Also: beware of answering anyone who sends you a private message
      -click for more information about scammers https://tinyurl.com/10791730

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