Unknown payment ADOBE ACROPRO SUBS

New Here ,
Jul 14, 2022 Jul 14, 2022

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I cannot contact support regarding of unjustified payment. The payment is 14.99 euros, there is no invoice anywhere. The operation title is ADOBE ACROPRO SUBS. What does it mean? Why am I charged without an invoice? I cannot come across a chat with anyone. 

 

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Adobe Community Professional ,
Jul 15, 2022 Jul 15, 2022

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Chat is working, just tried it. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
Jul 15, 2022 Jul 15, 2022

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You have a subscription to Adobe Acrobat Pro for editing & saving PDF files.

 

How did Adobe get your credit card information if you didn't give it to them?

Did you download a trial and forget to cancel it?

 

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans
===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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