Unsatisfied

New Here ,
Mar 29, 2021 Mar 29, 2021

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I recently activated a trial period for Adobe Acrobat used it once and now somehow I've been charged the 48.99 within less than 2 weeks of the trial and I have never used it again I was very unsatisfied with the layout of the software and also the fact that they feel very quickly charge you for it especially when the trial Isn't even up.

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Adobe Community Professional ,
Mar 29, 2021 Mar 29, 2021

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>>> somehow I've been charged the 48.99 within less than 2 weeks of the trial

 

The trial is 7 days.

 

After 7 days has elapsed, if you have not cancelled during the trial, then your paid plan begins,

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Adobe Community Professional ,
Mar 30, 2021 Mar 30, 2021

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Hi @Holly5C73.,

I have no idea what you ordered but in case you didn't know, Acrobat Reader is 100% FREE.

 

FREE Acrobat Reader -- view, comment, print & sign PDF.
https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html

Paid Acrobat Pro DC is the complete solution for creating interactive forms and saving PDFs on Win/Mac.  Cost is USD $14.99/month for 12 months.
https://acrobat.adobe.com/us/en/acrobat/acrobat-pro.html

 

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below and click on Manage Plans.
https://account.adobe.com/plans
2. If you still need help, scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

 

Hope that helps.  Post back if you have any more questions.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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