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Unsubscribe after renewal

New Here ,
Dec 14, 2022 Dec 14, 2022

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Hi,

could you please help me what to do if I missed with 7 days the annual Illustrator renewal and I do not want to keep it?  I want to unsubscribe without a 140 eur fee...

Thanks!

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Community Expert ,
Dec 14, 2022 Dec 14, 2022

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you should have set a calendar reminder.  at this point, you can try to make your case to adobe support.

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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