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Participant
March 20, 2022
Question

unsubscribe

  • March 20, 2022
  • 3 replies
  • 197 views

How to unsubscribe to my plan because there is no money due to the war in my city. I am from Mariupol.

    This topic has been closed for replies.

    3 replies

    Inspiring
    March 22, 2022

    Deeply saddened to hear about the difficult situation there.  

    Please stay safe ! 

     

    Since you wish to Cancel one license from your Creative Cloud Teams Subscription, please  refer to the following help article : https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html 

     

    You may as well contact Adobe Cancellation Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI

    Hope this helps. 

     

    Thank you.

    ProDesignTools
    Community Expert
    Community Expert
    March 21, 2022

    Gosh, we are thinking of you in Mariupol. Please stay safe!

    John T Smith
    Community Expert
    Community Expert
    March 20, 2022

    This space is provided by Adobe, but it is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730