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z276635360ijz
Participant
December 21, 2022
Question

unsubscribe

  • December 21, 2022
  • 4 replies
  • 335 views
hey i would like to cancel my annual plan after two months however i would like to avoid the early cancellation fee is there any way out
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4 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
December 21, 2022

To avoid early termination fees, wait until your 12th month of service to cancel, before it automatically renews for another year.  The renewal date can be found in your online account.  Set a reminder on your smartphone or Google calendar.

https://account.adobe.com/plans

 

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
kgladCommunity Expert
Community Expert
December 21, 2022

if adobe support refuses to waive your cancellation fee, change plans (eg photography plan for ~$10//mo).  that will eliminate the late fee and reset your plan start date.  

    V
    Varnessah27667245mxdl
    Participant
    December 21, 2022

    Merci beaucoup! Votre réponse vient de me tirer d'affaire! 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 21, 2022

    @Varnessah27667245mxdl 

     

    you're welcome.  but the best part is, if you want to cancel the photography plan, you won't be charged any penalty, if you cancel within 14 days, because that plan is still in the trial period.

     

    but you need to cancel soon or you'll encounter a penalty (less than your ai penalty), but still you can eliminate the penalty.

     

    this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human
    inform the agent that you want to cancel.


    p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

    p.p.s. you can also use twitter to tweet @AdobeCare

    p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      December 21, 2022

      Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
      https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

      You may also be able to contact Adobe by phone:
      https://helpx.adobe.com/contact/phone.html

      or Twitter:
      https://twitter.com/AdobeCare

        R
        Community Manager
        Rashmi27002770wxveCommunity Manager
        Community Manager
        December 21, 2022

        Hi there,

         

        I understand that you wish to cancel the subscription and I am happy to help!

         

        We have checked your account and we see that you have an active Illustrator subscription under the email address associated with the community.

         

        Please follow the link below which has the steps on how to cancel a subscription.

        https://helpx.adobe.com/manage-account/using/cancel-subscription.html

         

        As far as early cancellation fee is concerned you will have to contact the Support team in order to get help.

        Since, this is a community forum and we do not discuss refund related issues, we are happy to share the link that can help you to connect with the Adobe Customer support via chat or on the phone.

        https://helpx.adobe.com/contact.html?rghtup=autoOpen

         

        Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

         

        Hope the information was helpful to you. Please let me know if you have any further questions.

         

        Sincerely,

        Rashmi Swain

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