untouched subscription

adobe doesn't/can't track whether you use its apps, or not.  when you signed up for the free trial, you agreed to start a subscription unless you canceled within the 7 day trial with 7 day grace period.

failing to do that, if you started an annual trial, and then later cancelling triggers an early cancellation fee = 1/2 the remaining subscription.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

@Sarah337285496k6b 

The volunteers have no access to account information and are not able to assist with billing. Only Adobe Customer Care can do that and no one else. I've moved your post to Account, Payment, & Plan.

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent" to get a human.

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

When you subscribe to an annual plan and cancel early, there is a fee for early termination. There are charts here that break down the numbers for you according to which plan you purchased and when you cancelled.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Do not reply to PMs, which are likely to be scammers.

There will be a second Expert who will reply and repeat all that I have said.

~ Jane