Unwanted Subscription Cancellation - a scam???

A few days ago I received a warning that my subscription was about to end. I checked my account and all was looking good, credit card was valid and it indicated an yearly renewal automatically done on September 24th. Today my subscription was cancelled, and I also received an email with a survey asking how easy it was to cancel it (!!!!).

I contacted the customer service via chat and I had the most incredible conversation: basically they told me that 1) my account is now a basic one 2) my subscription was cancelled because I did not pay, when my credit card is perfectly valid, and is automatically charged every month since years...3) if I wanted, they would have immediately proceed to charge the very same credit card for a new subscription, at more than double cost, for the same package.

This looks like a scam, I have no words to describe my disappointment. I also have screenshots showing my position of subscribed Adobe customer on the same day when they tell me that I'm Mr. nobody...and what a shame to hear that I did not pay when it is Adobe regularly charging my card since years...like if payment was done manually...after checking I noticed they didn't charge the last monthly rate...but this is their issue, not mine, because card is valid...

I wonder if I am the only one...it would be nice if Adobe could provide an explanation to this...if they wanted to increase their prices, they might have sent a proper information, and not cut the wires in this awful way...