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hardcore_gamer29
Known Participant
May 5, 2023
Answered

update payment method again and again in india?

  • May 5, 2023
  • 2 replies
  • 1316 views

I have updated  my e-mandate in india three times but still again and again i get this eeror from adobe

new emandate needed kindly edit billing now

I 4th time treid adobe support and in the attached image you can see same woman named "barsha" has ended my chat without resolution.  what should be done with customer care agents like these? Looks like adobe has earned billions now they dont want any customer

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Hardcore_gamer29, I am sorry you continue to be disconnected while trying to update your information. We have been trying to contact you about your active support case ADB-29163955-B3B0. Please use the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to make an update as soon as possible. The case will close quickly if we do not receive a response.

 

I would encourage you to use a different browser or device than the one you used to contact us. The same thing causing you to be disconnected could also block you from making critical updates to your active support case before it automatically closes.

2 replies

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
May 5, 2023

Hardcore_gamer29, I am sorry you continue to be disconnected while trying to update your information. We have been trying to contact you about your active support case ADB-29163955-B3B0. Please use the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to make an update as soon as possible. The case will close quickly if we do not receive a response.

 

I would encourage you to use a different browser or device than the one you used to contact us. The same thing causing you to be disconnected could also block you from making critical updates to your active support case before it automatically closes.

    H
    hardcore_gamer29Author
    Known Participant
    May 6, 2023

    i already UPDATED MY card e-mandate three times? Do you want me to do the same for 4th time?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 6, 2023

    @hardcore_gamer29 

     

    did you update your open ticket using the info at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 5, 2023

    you may be able to fix the billing issue yourself, by checking your account at https://account.adobe.com

     

    otherwise, recontact adobe support.  disconnects are rarely intentional.

     

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