update payment method again and again in india?

[hardcore_gamer29]

I have updated  my e-mandate in india three times but still again and again i get this eeror from adobe

new emandate needed kindly edit billing now

I 4th time treid adobe support and in the attached image you can see same woman named "barsha" has ended my chat without resolution.  what should be done with customer care agents like these? Looks like adobe has earned billions now they dont want any customer

[kglad]

you may be able to fix the billing issue yourself, by checking your account at https://account.adobe.com

otherwise, recontact adobe support.  disconnects are rarely intentional.

<moved from download&install>

[Jeffrey_A_Wright · Accepted solution]

Hardcore_gamer29, I am sorry you continue to be disconnected while trying to update your information. We have been trying to contact you about your active support case ADB-29163955-B3B0. Please use the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to make an update as soon as possible. The case will close quickly if we do not receive a response.

I would encourage you to use a different browser or device than the one you used to contact us. The same thing causing you to be disconnected could also block you from making critical updates to your active support case before it automatically closes.

[hardcore_gamer29]

i already UPDATED MY card e-mandate three times? Do you want me to do the same for 4th time?

[kglad]

@hardcore_gamer29 

did you update your open ticket using the info at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html?