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Updated Payment Info - Still Getting Mail and No 3 Months Complimentary Plan

New Here ,
Sep 05, 2022 Sep 05, 2022

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Hello,

 

I updated my credit card info with Adobe twice and still keep receiving mails mentioning that I should re-enter them, otheriwise my plan will be discontinued.

Also, I did not receive any 3 months Complimentary Plan as mentioned in the mail.

 

Any help on the same will be appreciated.

 

Thank You.

TOPICS
Account management , Billing

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correct answers 1 Correct answer

Community Expert , Sep 06, 2022 Sep 06, 2022

Hi @ArindamBM,

Please contact support as only then can help in account specific issues and offers. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

...

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Community Expert ,
Sep 06, 2022 Sep 06, 2022

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Hi @ArindamBM,

Please contact support as only then can help in account specific issues and offers. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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