Known Participant

Question

Updated payment method but no debit yet

Forum|Forum|1 year ago
February 23, 2025
4 replies
447 views

Hi! I've been paying Adobe subscription for over 9 years and I just seem to missed last payment for some reaseon and I didn't get any email or debit failed in my card statement so I didn't realize until I tried to use an app and tried to get me to pay again. Is there anyway I can fix this? I updated the payment method but the amount due hasn't been debited from my card yet... And I really don't want to miss the offer I've been paying for years since this would mean I'd have to pay almost x20 the amount I was paying all these years.

Billing

Shivangi_Gupta

Community Manager

Thanks for reaching out, @MARIANCE.

I can see that there are payment related issues with your account. Since this is a public forum, we can not discuss this in detail. I'd recommend you to contact our support team and start a private chat session with them here: https://adobe.ly/3D6AoOv

Let us know if you have any questions.

^Shivangi

kglad

Community Expert

...and when using chat type "agent" to bypass the chat bot.

Nancy OShea

Community Expert

See this help article -- Purchased Creative Cloud Plan reverts to trial mode.

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Hope that helps.

Nancy O'Shea— Product User & Community Expert

MARIANCEAuthor

Known Participant

Tried everything, Payment Method is fixed but it wont debit from my account and Adobe CC desktop still says "free membership"

MARIANCE

kglad

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

kglad

Community Expert

and check your account, https://account.adobe.com

MARIANCEAuthor

Known Participant

Everything looks normal but when I try to change anything it says I've paid using Adobe Store and when I click the link "Go to Adobe Store" it returns 404. https://www.adobe.com/go/dr_account_ar

MARIANCE

MARIANCEAuthor

Known Participant

BTW, everytime I try to go to Adobe Store it takes me to a 404 page.

MARIANCE

kglad

Community Expert

use https://www.adobe.com/creativecloud/plans.html

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