Updated payment method, now old apps not verifying

Forum|Forum|1 year ago
September 14, 2024
2 replies
790 views

I have a very old computer, but for many years, happily used CC 2018 apps. I recently changed my payment method from credit card to paypal. .In doing so Adobe Application Manager stated I need to login to start a trial version. Now, trial version is run out and cannot access apps.

Is there a way to reconnect my CC 2018 apps to my subscription?

Account management

This topic has been closed for replies.

kglad

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

B

babayard-aAuthor

Participating Frequently

Kglad, thanks for the suggestions. I went through all of them. None eliminated the "trial expired" or "start trial" problem. Some interesting things did happen, though, that seem unexplainable to me.

I went through all the apps I had installed, and found that DW 2019 launched without any issue.
Also launched Audition CS6 without issue.
Previously, when access problem started, not only would Acrobat Pro not open, it would just crash. No sign-in required window or anything. Now, after going through all those steps I can launch Acrobat Pro into a trial version.
When I changed to international English and a few other languages, all my installed apps disappeared from the CC manager. When I changed back to NA Enlish, they were visable again in the manager.

So, while it was satisfying to have concrete steps to take to tackle the problem, ultimately none worked.

kglad

Community Expert

Yes. Have done this move a number of times throughout the process including just now. At first it looks hopeful, with all my apps present and seemingly launchable, then it updates to "trial expired" "buy now" buttons, or for the ones I haven't launched, "start trial."

Again, interestingly, BR CC 2017 (v7.0), Audition CS6, and DW (19.2.1) fully accessible and functioning.

every step (up to the clean install) should be safe.

repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*

if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

B

babayard-aAuthor

Participating Frequently

BTW, I might add that i tried to download AdoberCreativeCloudCleaner tool to no avail. Evidently my computer is too old for that app.

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