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Updating payment options

New Here ,
Feb 11, 2024 Feb 11, 2024

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I recently cancelled my subscription as I'm just not using it enough so I also ended my PayPal payment method as well.

 

 I received an email from Adobe regarding an outstanding invoice for £4.99 but as I have no active subscription I cannot add a payment method to clear this apparent debt?

 

is the a direct email for customer services I can contact to get this resolved please.

 

any help greatly appreciated 

 

thanks

 

SH

TOPICS
Account management , Billing

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Community Expert ,
Feb 11, 2024 Feb 11, 2024

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you can check your account, https://account.adobe.com

 

and there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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