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A
AarAv_47
Participant
October 4, 2024
Question

Urgent Assistance Required - Payment Issue

  • October 4, 2024
  • 2 replies
  • 520 views

Dear Adobe Billing Team,

 

I hope this message finds you well. I am reaching out to seek urgent assistance regarding a persistent issue I’ve been facing with my Adobe subscription payment. Over the past few days, I have attempted more than 20 times to complete the transaction using different cards and bank accounts, but each time, the payment fails.

 

I have carefully reviewed and ensured that all payment information was entered correctly, yet the issue continues to persist. I kindly request your assistance in resolving this matter as soon as possible. If there are any specific steps I should follow or additional information you require, please let me know.

 

Thank you in advance for your help.

 

Best regards,

Arnav Aarav

    This topic has been closed for replies.

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 4, 2024

    or use a 3rd party vendor, if adobe support is unable to help, like klarna (https://www.klarna.com) or another authorized reseller, https://adobe.my.salesforce-sites.com/PartnerSearch?lang=en

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    October 4, 2024

    @AarAv_47 

     

    Since you have been unsuccessful 20 times, please contact Adobe Customer Care. They are the only ones who can assist with billing. Try the link to auto-open the Chat:
    https://helpx.adobe.com/contact.html?rghtup=autoOpen  
    Type "agent"

    If your browser blocks the Chat window, try the troubleshooting tips here:
    https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

    You can also send a post through X (formerly Twitter) to @AdobeCare.

    Do not reply to PMs, which are likely to be scammers.

     

    I've moved your post from Creative Cloud Services to 

     

    Jane

    A
    AarAv_47Author
    Participant
    October 4, 2024

    Thanks, But the Support Team can't help either. They just said to contact my bank, but my every transaction is successful on any other international sites they didn't even offer any other payment method like Paypal or any Local method like UPI.

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    October 4, 2024
    quote

    They just said to contact my bank

    By @AarAv_47

     

    What did your banker say when you told them your payment was not going through?

     

    Also, what country are you in? PayPal is only accepted in a few supported countries.

     

    From Adobe Help:

    "Buying a Creative Cloud membership?

    • Credit card payment is accepted for Creative Cloud memberships in all supported countries.
    • Payment via PayPal is accepted in a few supported countries.
    • Other payment options may be available in your country. Visit the Creative Cloud plans page to get started"

    https://helpx.adobe.com/x-productkb/policy-pricing/adobe-stores-online-order-payment-faq.html

     

    Jane

     

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