Urgent help needed!

Question

Hello Community,

8 days ago I took a 7 day free trial for my job. I immediately wanted to cancel it to avoid any charges.

Nowhere could I find where to cancel this membership but I read online that it is possible that you need to wait 24 hours before you are able to cancel it. So I waited 24 hours and I was still not able to cancel it. Now 8 days have passed and Adobe is strarting to charge me.

When I ask the Chatbot, I receive the reply that no membership is linked to my account. I am not able to see my invoice online aswell, but have received it by mail.

I can't find any email and telephone number and really don't know what to do.

Anyone that can help me?

kglad · Answer

for others, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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