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Urgent Help

New Here ,
Feb 29, 2024 Feb 29, 2024

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Dear help center,

I am a student and I have tried to use the free trial for one week, but I forgot to cancel the subscription and when I remembered, the monthly subscription was activated for me! Then I waited until the end of the month to cancel it, and now I see that it is a yearly subscription! I can not use the Adobe applications or websites and they are completely useless for me and all of it came with just a one-day delay for canceling the trial. I paid for one month already but I really appreciate it if you could help to unsubscribe for the rest please, because I am a student and even this little amount is very considerable to me. I am really insisting you to help me.

Thank you for your help and guidance.

Best regards,
Fatemeh Ansaridezfooli

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correct answers 1 Correct answer

Community Expert , Feb 29, 2024 Feb 29, 2024

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You M

...

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Community Expert ,
Feb 29, 2024 Feb 29, 2024

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Feb 29, 2024 Feb 29, 2024

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"insisting" isn't the best tactic when asking for a favor.

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Community Expert ,
Feb 29, 2024 Feb 29, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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Adobe Employee ,
Mar 01, 2024 Mar 01, 2024

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Hi Fatemeh,

We understand your query.

As per Adobe's policy you can cancel within 14days of the first billing date to get complete refund. Post that, you are not eligible for refund. 

You can get more info here: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

 

Let us know if you have any questions.

 

Thanks,

Shivangi

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