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Hi, I hope to get an answer and a solution here. I have been trying to find support through regular channels and it has been impossible.
- Adobe Customer Chat is a nightmare, nobody answer there never! Always get these two messages: "Connecting you with a specialist as soon as possible" and "Sorry for the delay. We’re busier than expected. Thank you for your patience."
- Can't find a phone number to call. From "other contact options" I see this message "Your account doesnt support phone assistance". I would like to know what kind of account I have when I pay every month.
Anyway, here is problem itself, a bit of background:
- I had some issues trying to update my credit card on my account, the old one expired, so this is what I did, please read carefully:
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Hi, this is primarily a user-to-user Forum – so we simply don't have the power to help you here, unfortunately...
The only folks who have the ability to fix plan billing or account payment issues is Adobe Customer Care themselves. You should be able to reach them via live online chat or possibly phone:
https://helpx.adobe.com/contact.html
If necessary, ask to speak to a supervisor if you are having difficulty getting the issue resolved.
Sorry we can't be of more help to you here!
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Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.