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elis.mollaoğlu
Participant
November 4, 2024
Question

Urgent problem

  • November 4, 2024
  • 2 replies
  • 248 views

Hello, I use adobe premiere rush edit video monthly package 33,99try. But today from my bank account at 15:19 taken 956,40try from adobe. I contacted iPhone support and they said how this can be possible because adobe didn’t even sent apple payment recipt. And told me to contact you immediately. If we can’t solve together they will open case for fraud. I am attaching my bank document and want my money back. I believe adobe is one of the most trustworthy company I couldn’t believe what happened

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    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 4, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    November 4, 2024

    Elis, I am sorry, but I don't see any active plans or memberships under the e-mail address you used to post to this public discussion forum. Please see https://adobe.ly/3NXZJfe for more information. ^JW

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      November 4, 2024

      that doesn't look like an adobe charge  it's probably the irish saggart scam.  contact your bank to report fraud.

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