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Participant
September 4, 2024
Question

Urgent Request for Subscription Cancellation

  • September 4, 2024
  • 1 reply
  • 264 views


I am writing to express my deep frustration and disappointment with your subscription cancellation process. For several months, I have been trying to cancel my subscription, yet your system has continually blocked my attempts, demanding payments that I do not owe. This is unacceptable and feels deliberately obstructive.

I am not interested in continuing this subscription, and I refuse to be forced into paying for services I neither want nor use. I demand that my subscription be canceled immediately, without any further delays or unjustified charges.

I have lost all confidence in your service, and I expect you to address this matter promptly and professionally.

Cancel my subscription now.

I hope that you still have the ability to understand

No Thank you

 

    This topic has been closed for replies.

    1 reply

    jane-e
    Community Expert
    Community Expert
    September 4, 2024

    @Prince Ayman 

    I'm sorry to hear that you were unable to cancel using these steps:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    Only Adobe Customer Care can assist you in cancelling. The volunteers on this forum cannot see your account information. 

     

    Try the link to auto-open the Chat:
    https://helpx.adobe.com/contact.html?rghtup=autoOpen  
    Type "agent" to get a human.

    If your browser blocks the Chat window, try the step here:
    https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

    You can also send a post through X (formerly Twitter) to @AdobeCare.

     

    Please note that if you have an annual subscription, which is discounted from a month-to- month subscription, then there is a fee for early cancellation. Details here: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel


    Do not reply to PMs, which are likely to be scammers.

     

    I've moved your post from Using the Community to Account, Payment, & Plan.

    Jane

    Forum volunteer