Urgent Request for Subscription Cancellation

[Prince Ayman]

I am writing to express my deep frustration and disappointment with your subscription cancellation process. For several months, I have been trying to cancel my subscription, yet your system has continually blocked my attempts, demanding payments that I do not owe. This is unacceptable and feels deliberately obstructive.

I am not interested in continuing this subscription, and I refuse to be forced into paying for services I neither want nor use. I demand that my subscription be canceled immediately, without any further delays or unjustified charges.

I have lost all confidence in your service, and I expect you to address this matter promptly and professionally.

Cancel my subscription now.

I hope that you still have the ability to understand

No Thank you

[jane-e]

@Prince Ayman 

I'm sorry to hear that you were unable to cancel using these steps:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Only Adobe Customer Care can assist you in cancelling. The volunteers on this forum cannot see your account information. 

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent" to get a human.

If your browser blocks the Chat window, try the step here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Please note that if you have an annual subscription, which is discounted from a month-to- month subscription, then there is a fee for early cancellation. Details here: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

Do not reply to PMs, which are likely to be scammers.

I've moved your post from Using the Community to Account, Payment, & Plan.

Jane

Forum volunteer