:Urgent Subscription Cancellation

Forum|Forum|1 year ago
March 4, 2025
2 replies
1707 views

Dear Adobe Support,

I am writing to request urgent assistance with canceling my subscription and obtaining a refund. On December 2nd, I was charged for a subscription because I forgot to cancel the 14-day free trial. Immediately after, when I tried to cancel, I was offered an additional 60 days free, which I accepted.

Throughout February, I attempted to cancel the subscription multiple times. I even tried changing my region, as I am based in Latin America, but the subscription does not appear in my account settings. Despite these efforts, I have been charged again on my credit card.

I urgently need to cancel this plan Please provide instructions on how to proceed with the cancellation process.

My account details are as follows:

[Personal information removed by moderator.]

Thank you for your prompt attention to this matter.

Sincerely,

Scarlet Natalie Jorge Peguero

Peru Bob

Community Expert

You will need to have an Adobe employee check this for you.

Hopefully, one will respond soon.

kglad

Community Expert

@Jeff_A_Wright

S

ScaNatAuthor

Participating Frequently

Estimada Comunidad de Adobe,

Necesito ayuda urgente para cancelar mi suscripción y obtener un reembolso. El 2 de diciembre, se me cobró una suscripción porque olvidé cancelar la prueba gratuita de 14 días. Inmediatamente después, cuando intenté cancelar, me ofrecieron 60 días adicionales gratis, los cuales acepté.

Durante todo el mes de febrero, intenté cancelar la suscripción varias veces. Incluso intenté cambiar mi región, ya que soy de Latinoamérica, pero la suscripción no aparece en la configuración de mi cuenta. Además, ingresé la información de mi tarjeta de crédito directamente a través de una opción en la versión de escritorio de Acrobat Pro, lo que parece haber complicado aún más la situación. A pesar de todos estos esfuerzos, me han vuelto a cargar en mi tarjeta de crédito.

Necesito cancelar este plan urgentemente y solicitar un reembolso por los cargos incurridos. ¿Alguien

Agradezco su pronta atención a este asunto.

Atentamente,

Scarlet Jorge

Gmail_-_Notificaciones_Banreservas_Febrero.pdf

Gmail_-_Notificaciones_Banreservas.pdf

kglad

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

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