Urgent: Unable to Cancel Subscription, Website Issues and No Support Response

[hanna_1299]

Hi,

I've been trying to cancel my Adobe subscription for some time now, but I've been facing multiple issues that have made this process incredibly frustrating.

Firstly, every time I try to cancel through the website, it lags or crashes, preventing me from completing the cancellation. I have contacted customer support, but my previous messages seem to be ignored or met with unhelpful responses. I’m a student with no income, and this subscription is too expensive for me to maintain. I cannot afford to continue paying, and I refuse to pay any early termination fees, especially considering the technical issues on Adobe's end.

I urgently need help to cancel my subscription without being charged any fees. It feels like Adobe is intentionally making this difficult, and I’m extremely disappointed in the lack of support I've received so far.

Has anyone else experienced similar issues, and how were they resolved? Any advice or assistance from Adobe would be greatly appreciated.

Thank you

[kglad]

then contact adobe support and cancel.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[hanna_1299]

Thank you for taking the time to reply and for your suggestions.

Unfortunately, I’ve already been in contact with three different agents via the chat, but all of them stopped responding or left the conversation entirely, which has been extremely frustrating.

I'm currently trying to set up a Twitter account, which is something I should not have to do just to get assistance in canceling my subscription. It feels completely unreasonable, especially considering the amount of money I’ve already paid to Adobe over the years—this is truly an unprofessional and disappointing experience.

I can't believe that I'm being forced to go through all of this just to end my subscription.

[kglad]

dropped chats are commonly reported.  check for an open ticket, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

[hanna_1299]

I’m unable to view my chat history through the link you provided. However, I did notice that there is an active ticket with an associated reference number. I have just left a message on that ticket. Now, I can only hope that someone responds and helps me finally resolve this issue.

Fingers crossed!

[kglad]

keep us updated.  you will get help.

[hanna_1299]

After finally getting in touch with Adobe support via Twitter, they initially tried to dodge my request and instead offered me another deal. But I stood my ground, and now I believe my subscription is finally canceled. However, it remains to be seen if they will try to pull the "cancellation fee" trick on my account. There was absolutely no mention of this fee when I signed up, and if it was there, it must have been buried deep in the fine print.

Thanks for pointing me in the right direction—turns out Twitter really is the last resort for everything.

To everyone else with Adobe subscriptions, I genuinely hope you're getting the most out of the software. But here's a heads-up—if you ever decide to cancel, prepare yourself. Ending your subscription is almost an art form in itself… one that few seem to master (if you read the Trustpilot reviews). Wishing you all a great day, and may your Adobe experience stay smooth—because leaving is far from it!

Best regards,

Hanna, who has had her fill of Adobe and is signing off for good

[kglad]

check your account to see : https://account.adobe.com