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Urgent unable to change payment method in Billin and payment

Community Beginner ,
Oct 13, 2021 Oct 13, 2021

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Hello,

 

I went into my account to change the payment method for my annual plan for the Creative cloud services. I get this message.

 

"You are billed for this plan through your vendors platform. To view your invoices and billing history, or to edit billing and payment, please go to your vendors platform."

 

But I am unable to access the platform? All the payments I made are through directly adobe so I do not understand why I can't access to change the payment method. 

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Account management , Billing

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correct answers 1 Correct answer

Community Expert , Oct 13, 2021 Oct 13, 2021

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link

...

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Community Expert ,
Oct 13, 2021 Oct 13, 2021

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Beginner ,
Oct 13, 2021 Oct 13, 2021

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Thanks for the reply!

 

I tried clicking on the provided link but I am unable to go to chat. I end up the Adobe Customer care page. Is there another way to open the chat?

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