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Urgent unable to change payment method in Billin and payment

Community Beginner ,
Oct 13, 2021 Oct 13, 2021

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Hello,

 

I went into my account to change the payment method for my annual plan for the Creative cloud services. I get this message.

 

"You are billed for this plan through your vendors platform. To view your invoices and billing history, or to edit billing and payment, please go to your vendors platform."

 

But I am unable to access the platform? All the payments I made are through directly adobe so I do not understand why I can't access to change the payment method. 

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Account management , Billing

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correct answers 1 Correct answer

Community Expert , Oct 13, 2021 Oct 13, 2021

Nobody here can see your account information
What do you see at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block

...

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Community Expert ,
Oct 13, 2021 Oct 13, 2021

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Nobody here can see your account information
What do you see at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Beginner ,
Oct 13, 2021 Oct 13, 2021

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Thanks for the reply!

 

I tried clicking on the provided link but I am unable to go to chat. I end up the Adobe Customer care page. Is there another way to open the chat?

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New Here ,
Jun 10, 2024 Jun 10, 2024

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Same here. Safe button is missing. For all payment methods. No error message, no further information. Just no safe button or other means to committ the changes.

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Community Expert ,
Jun 10, 2024 Jun 10, 2024

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Click chat and enter

agent

 

ChatButton.jpg

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