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florencia_3687
Participant
April 9, 2025
Answered

URGENTE, CONSULTA

  • April 9, 2025
  • 1 reply
  • 290 views

Hola! Mi problema es que he comprado el plan de ESTUDIANTES y no me deja instalar ninguna aplicación, solo aparece la opción de comprarlas, cunado en teoría yo ya tengo el plan con las aplicaciones incluidas y aclaro que el dinero si se ha descontado de mi tarjeta

 

[Mod: Moved to the Account, Payment & Plan forum]

 

Correct answer Jeffrey_A_Wright

Jeffrey, el dinero se desconto de la cuenta y cuando compre el plan me aparecio un anuncio en verde donde decia que la compra se realizo con exito y que me iba a llegar un email pero nunca me llego y ya me fije en SPAM. Por favor, necesito ayuda!


Thanks for your purchase, Florencia. I still don't see anything under the account you are using to post to this public discussion forum.

 

Please choose the sign out option and sign in with the e-mail you used to make your purchase. You can also check your inbox to view the confirmation e-mail you received when you started your subscription.^JW

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 9, 2025

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

IF your account shows an active subscription and the above fails to help:

 

 

proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    April 9, 2025

    Florencia, I am sorry, but I don't see any active memberships, subscriptions, or purchases under the account you used to post to this public discussion forum. Please make sure to sign in under the account you used to make the purchase to post your question or access your applications. ^JW

    F
    florencia_3687Author
    Participant
    April 10, 2025

    Jeffrey, el dinero se desconto de la cuenta y cuando compre el plan me aparecio un anuncio en verde donde decia que la compra se realizo con exito y que me iba a llegar un email pero nunca me llego y ya me fije en SPAM. Por favor, necesito ayuda!

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