VAT

[Mogador]

Hello, The VAT amount is not charged on my invoice. How can this be changed?

Thanks

Ted

[Abambo · Accepted solution]

Did you enter your tax number in the relevant field?

Please contact Adobe customer service for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
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(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
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If in doubt, ask the forum.

[Mogador]

I paid via my credit card 48,34 EUR (39,95 + VAT) (see below)

But you send me invoice on email with price 39,95 (without VAT) (see below)

[kglad]

@Mogador 

these are user forums. we have no access to anyone's account info (other than our own).  do you have a teams or enterprise subscription?

[kglad]

https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html

[Abambo]

Here some more information: https://helpx.adobe.com/manage-account/using/update-vat-id-for-eu-countries.html

[amelia_9925]

Ensure VAT is activated in your settings and correctly assigned to products and customers. After that, regenerate the invoice to apply the VAT charge.