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Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
January 4, 2024
Question

Verification codes

  • January 4, 2024
  • 1 reply
  • 1578 views

Hi,

 

We've observed users expressing concerns about recieving verification codes from different numbers while sigining in or resetting their Adobe passwords. The received codes are valid. We utilize a service for sending SMS, and this service, in turn, relies on its own providers. The delivery of SMS messages varies by country, with some using a dedicated short number, while others may appear as regular phone numbers registered in that specific country.

 

I trust this addresses your inquiry.

 

Thanks

Kanika

    1 reply

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    January 6, 2024

    An excellent indication that the number is valid is normally: did I initiate the password reset? If yes, I take the verification code. The code is innocent. They are only numbers. I type them in!

     

    If I get the codes and I did not ask for them, I do not forward them to someone claiming to being an Adobe employee doing a test (or a similar situation).

    ABAMBO | Hard- and Software Engineer | Photographer
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 6, 2024

      the posts i've seen were from users trying to sign in, not change their password.

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      January 10, 2024

      Yes. That's also true. But when I'm trying to login, I know that I'm trying to login. And you get a one time code to type in on your computer. There is nothing magic to this. 

      ABAMBO | Hard- and Software Engineer | Photographer
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