Verification codes

[Kanikas]

Hi,

We've observed users expressing concerns about recieving verification codes from different numbers while sigining in or resetting their Adobe passwords. The received codes are valid. We utilize a service for sending SMS, and this service, in turn, relies on its own providers. The delivery of SMS messages varies by country, with some using a dedicated short number, while others may appear as regular phone numbers registered in that specific country.

I trust this addresses your inquiry.

Thanks

Kanika

[Abambo]

An excellent indication that the number is valid is normally: did I initiate the password reset? If yes, I take the verification code. The code is innocent. They are only numbers. I type them in!

If I get the codes and I did not ask for them, I do not forward them to someone claiming to being an Adobe employee doing a test (or a similar situation).

[kglad]

the posts i've seen were from users trying to sign in, not change their password.

[Abambo]

Yes. That's also true. But when I'm trying to login, I know that I'm trying to login. And you get a one time code to type in on your computer. There is nothing magic to this. 

[jane-e]

I get these from my financial services, credit card providers, Microsoft, and more every time I sign into my accounts. The numbers are always different — and the codes always work, whether it's text, email, or phone. 

Adobe is the one exception, as I can usually get away with facial recognition. 😊

Jane