• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
10

Verification codes

Adobe Employee ,
Jan 04, 2024 Jan 04, 2024

Copy link to clipboard

Copied

Hi,

 

We've observed users expressing concerns about recieving verification codes from different numbers while sigining in or resetting their Adobe passwords. The received codes are valid. We utilize a service for sending SMS, and this service, in turn, relies on its own providers. The delivery of SMS messages varies by country, with some using a dedicated short number, while others may appear as regular phone numbers registered in that specific country.

 

I trust this addresses your inquiry.

 

Thanks

Kanika

TOPICS
Account management

Views

278

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 06, 2024 Jan 06, 2024

Copy link to clipboard

Copied

An excellent indication that the number is valid is normally: did I initiate the password reset? If yes, I take the verification code. The code is innocent. They are only numbers. I type them in!

 

If I get the codes and I did not ask for them, I do not forward them to someone claiming to being an Adobe employee doing a test (or a similar situation).

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 06, 2024 Jan 06, 2024

Copy link to clipboard

Copied

the posts i've seen were from users trying to sign in, not change their password.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 10, 2024 Jan 10, 2024

Copy link to clipboard

Copied

Yes. That's also true. But when I'm trying to login, I know that I'm trying to login. And you get a one time code to type in on your computer. There is nothing magic to this. 

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 16, 2024 Jan 16, 2024

Copy link to clipboard

Copied

LATEST

I get these from my financial services, credit card providers, Microsoft, and more every time I sign into my accounts. The numbers are always different — and the codes always work, whether it's text, email, or phone. 

 

Adobe is the one exception, as I can usually get away with facial recognition. 😊

 

Jane

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines