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Vigencia de licencia

New Here ,
Aug 26, 2020 Aug 26, 2020

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Buen día, el día de ayer 25 de agosto me hicieron un cargo por el pago de el paquete de Adobe, era mas alto de lo que contrate en un principio, por tal motivo lo cancele, me aparecia que mi licencia estaba vigente hasta el 25 de septiembre y el día de hoy que esto tratando de ingresar a los programas ya no me permitió ingresar, por lo cual quisiera que me hicieran una devolución por el ultimo pago, ya que se me hace injusto que ya no pueda ingreasr y si me lo hayan cobrado tengo la orden número ADB072538055EDU, trato de contactar a alguien para que me ayuden y me dice que el servicio no esta disponibe.1248903619.jpg

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correct answers 1 Correct answer

Adobe Community Professional , Aug 26, 2020 Aug 26, 2020
This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat windo...

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Adobe Community Professional ,
Aug 26, 2020 Aug 26, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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