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Wanna cancel AI annual plan bill monthly

New Here ,
Feb 12, 2024 Feb 12, 2024

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Hi All !

 

I subscripted the AI (annual plan bill monthly) and I have paid 5 months up to date. But now I wanna cancel (stop) the plan. Is it possible? and how ?

 

Thanks and best regards.

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correct answers 1 Correct answer

Adobe Employee , Feb 14, 2024 Feb 14, 2024

Hi @Jarko322013,

As per your account info, you have cancelled the Adobe Illustrator subscription. The term will end on March 08, 2024.

Let us know if you have any questions. 

 

Regards,

Shivangi

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Community Expert ,
Feb 13, 2024 Feb 13, 2024

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Hi Jarko322013,

 

to find out how to cancel your current subscription, please check the following help entry:

 

Note that a cancellation fee applies when you cancel before the end of your annual plan.

 

Best regards,

Maurice

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Community Expert ,
Feb 13, 2024 Feb 13, 2024

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note that fee = 3.5 months payments.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Adobe Employee ,
Feb 14, 2024 Feb 14, 2024

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Hi @Jarko322013,

As per your account info, you have cancelled the Adobe Illustrator subscription. The term will end on March 08, 2024.

Let us know if you have any questions. 

 

Regards,

Shivangi

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