• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Want to cancel adobe subscription, but I cannot view my order

New Here ,
Oct 05, 2023 Oct 05, 2023

Copy link to clipboard

Copied

I have paid for my Adobe subscription, been charged, I have also received a confirmation email. However, I cannot access my apps or view my billing. Therefore I cannot even unsubscribe and refund my subscription. 

 

[Moderator moved the thread to the correct forum]

TOPICS
Account management

Views

108

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 05, 2023 Oct 05, 2023

Copy link to clipboard

Copied

Go to https://account.adobe.com/plans and click “Manage plan” on the plan you want to cancel. Cancel the plan.

 

If this does not work, contact Adobe customer support. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 05, 2023 Oct 05, 2023

Copy link to clipboard

Copied

LATEST

Jago, I am sorry you are encountering problems signing into the correct account. An organization manages the e-mail address you used to post to this public discussion forum. In addition to the links offered by Abambo and Kglad, please see https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html for info on how to sign into each of your accounts. 

 

In the future, consider using a different e-mail address than the one managed by your educational institution if you purchase services or goods you wish to control yourself. For more details on how to change the e-mail address associated with an individual account, see https://helpx.adobe.com/manage-account/using/change-email-address.html

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 05, 2023 Oct 05, 2023

Copy link to clipboard

Copied

if you want to use your apps, repost.  there are solutions for the problem you're seeing.  otoh, if you currently want to cancel make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html


Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines