Want to cancel and refund for subscription.

[luanv41779505]

​I  would like a refund for the Adobe Acrobat Reader subscription, please. It was the first time using the app, and I really believed it was a one time purchase and wasn't aware would be charged again. Google Play was not able to provide the assistance I was expecting or the refund, but I hope you will.

[jeevneshwari_8100]

Hello, Adobe. I would like to cancel my subscription, and I need a refund. I am a college student, and recently I am having financial problems. I don't even have enough money to buy food, and just yesterday, I got some money for my father, but before I could do anything, Adobe just deducted the money from my account. It didn't even give me any heads-up. Now I only have RM1 in my bank account, and I don't know what am I even going to do for my dinner later. Please cancel my subscription and refund my money. I don't think I can afford it anymore

[emmanuel_0874]

Good morning. Please I was charged for adobe acrobat before canceling my free trial on the 2nd of March. Please the amount of money that was deducted from my account is a large sum of money to me. I canceled the subscription yesterday but I want a refund because I don't need the services of the premium account. 

[yessika_1042]

How can I get my refund on a subscription that I thought I canceled after the 7 day period 

[saad_2554]

Hello,
I had a free trial that I canceled before the end of two days. I still have the cancellation, except that you charged me, and I also see that you will continue to charge me even though I'm not using your services. My email address is skandoul@gmail.com. I want a refund and also to stop charging me.
Debit problem.Hello,
I had a free trial that I canceled before the end of two days. I still have the cancellation, except that you charged me, and I also see that you will continue to charge me even though I'm not using your services. My email address is skandoul@gmail.com. I want a refund and also to stop charging me.
Debit problem.

[saad_2554]

Hello,
I had a free trial that I canceled before the end of two days. I still have the cancellation, except that you charged me, and I also see that you will continue to charge me even though I'm not using your services. My email address is skandoul@gmail.com. I want a refund and also to stop charging me.
Debit problem.

[CooneyCoon]

I need to cancel a subscription that I don't use and it just took the $ out. So can I cancel and stop that payment?

[sukhvinder_4472]

Hello.i just purchase subscription .i want to cancel & i need refund

[Shivangi_Gupta · Accepted solution]

Thread Summary

Users reported that they:

• Forgot to cancel their free trial before it converted into a paid subscription.
• Were charged despite not using the service.
• Faced difficulty accessing the “Manage Plan” button or the cancellation process was unclear.
• Encountered early termination fees when trying to cancel annual plans billed monthly 

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 Best Solution for Similar Cases

If this has happened to you, don’t worry! Here’s what you can do next:

1. Avoid Future Charges:

• Cancel any active plans via Adobe Account Settings.
• Set reminders for trial expirations and to avoid auto-renewals

2. Check Subscription Terms and Adobe's refund policy:

• Adobe offers a 14-day refund window from the beginning of the subscription trial.
• Annual plans billed monthly, come with a cancellation fee if ended before the contract term is complete.
• If you have cancelled within 14-day window, please wait for 12-14 business days for the refund to process.

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Helpful Resources

• Understand Adobe's subscription terms and refund policies
• Adobe Subscription and Cancellation Terms
• How to cancel your trial or subscription?