• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Want to cancel student sign up but cannot find anywhere to do so

New Here ,
Nov 29, 2022 Nov 29, 2022

Copy link to clipboard

Copied

I was going to sign up for Adobe via my student status, my parents were going to pay. I signed up on Saturday, Adobe have already taken the money from my mother's account immediately, but I do not wish to continue with learning Adobe products. It keeps saying the college hasn't assigned me any packages, I'm glad about that, but cannot find anywhere to stop the subscription that is 3 days old and I need to before the 14 days is up. And my mother's account needs refunding for taking the payment so soon 😞

 

Help.

Views

370

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 29, 2022 Nov 29, 2022

Copy link to clipboard

Copied

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 30, 2022 Nov 30, 2022

Copy link to clipboard

Copied

Thank you it wouldn't let me do anything at home, but allowed me to cancel the plan at the college site.

 

Thank you.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 30, 2022 Nov 30, 2022

Copy link to clipboard

Copied

LATEST

you're welcome.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 29, 2022 Nov 29, 2022

Copy link to clipboard

Copied

Did you sign up via a colledge provided offer, or did you sign up for a personal studend licence directly from the Adobe webstite?

If the first is the case: you need to contact your college.

If the second is the case: Go to https://account.adobe.com/plans, click "manage plan" and cancel. The refund will be processed after that, but may take up to 10 days to be credited. If you have trouble with that, proceed as @kglad indicated.

ABAMBO | Hard- and Software Engineer | Photographer

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 30, 2022 Nov 30, 2022

Copy link to clipboard

Copied

I signed up at home with my student email etc. I managed to cancel today at college, just wouldn't do anything or show anything until I was at college. I have the email saying cancelled, so hopefully all is okay now.

Thank you

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines